![]() The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help. If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of MAB’s final response letter. If your complaint cannot be resolved straightaway we will:Īcknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents Post: Resolutions Department (Complaints), Mortgage Advice Bureau Limited, Capital House, Pride Place, Derby, DE24 8QR.Įmail: 01332 200020 We may record and monitor calls. If you have a complaint about your Adviser or the service you received please contact us. It also helps us understand where we need to improve our products and services. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. ![]() However, we know that sometimes things can go wrong. Our number one priority is to provide customers with the highest level of service. Our customers are covered by this shared set of rights, as laid out below. Tim Robinson Mortgage and Protection Ltd is an appointed representative of Mortgage Advice Bureau.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |